Privacy Policy

Last updated: August 2026

This policy explains how VPNVB handles data while providing cross-border access, international routes and subscription services. Processing is limited to account functions, order fulfillment, service maintenance, troubleshooting and website improvements. Please read the following before using the service; continued use means you understand the practices described in this policy.

Data Collection and Processing Purposes

Registration does not require an email address; an account can be created with a username and password. The registration process therefore does not make an email address mandatory or collect one simply because an account is created. The account system stores the username, secure password verification results, subscription status, traffic usage and necessary account settings for identity verification, plan delivery and account management.

Order records include the selected plan, amount due and paid, payment status, transaction result and refund status. They are used to confirm payment, deliver subscriptions, handle disputes and meet financial record obligations. Website analytics may include aggregated information such as page visits, referring pages, browser type and basic device environment to identify page issues and improve content structure. When a user submits a support ticket, VPNVB also processes the ticket text, attachments and diagnostic information provided for troubleshooting.

No-Logs Principle and Connection Records

VPNVB does not record which websites users visit, store browsing or search content, or retain data that could reconstruct specific browsing history. It also does not create long-term connection histories linked to accounts. Temporary technical status needed to operate a route is used only to maintain the current connection and is not retained as a long-term connection log after the session ends.

To enforce plan traffic rules, the system processes account-linked traffic usage and subscription validity. This data is used to measure service usage, not to identify specific destinations. When a connection fails, only error messages and diagnostic materials submitted by the user are processed, limited to what is necessary for troubleshooting.

Cookies and Local Storage

The website and user panel may use cookies or browser local storage to save login status, language preferences, interface options and necessary session information. This data keeps account sessions active, restores user choices and maintains page functionality. If necessary storage is disabled, login status, language preferences or some panel functions may not persist correctly.

Analytics are used only to understand page operation and content usage trends. Local data saved in the browser can be cleared through browser settings; clearing it will also remove saved login status and preferences.

Payment Processing and Third-Party Services

The service supports Alipay, WeChat Pay and USDT. Payments are processed by the relevant third-party payment service, which may collect information needed to complete a transaction under its own rules. VPNVB receives the order result, amount, status and necessary transaction identifiers to confirm orders and process refunds, but does not receive complete authentication details for third-party payment accounts.

Third-party payment services are responsible for the data they collect independently. Before submitting a payment, users should also review the privacy notice and transaction rules provided by the selected payment service.

Data Retention and Deletion Methods

Account data is retained while the account exists and for as long as needed to provide subscription services. Order and refund records are kept for the period required to complete transactions, handle disputes and meet applicable record-keeping obligations. Analytics are preferably processed in aggregated or de-identified form. Tickets and diagnostic materials are deleted, anonymized or access-restricted after an issue is resolved, according to ongoing support and record-keeping needs.

Users may log in to the user panel and use the support ticket entry to request access to, correction of or deletion of relevant account data. Before completing a deletion request, VPNVB verifies account ownership and checks for outstanding orders, refunds, disputes or records that must be retained. Data beyond what is necessary will be deleted or anonymized after verification; information that must be retained by law will have its use restricted and will be handled when the retention basis ends.

Policy Updates and User Choices

VPNVB may update this policy when service features, data practices or applicable requirements change. The revised text will be published on this page, and the last-updated date at the top will be adjusted accordingly. Important changes to the scope of data processing may be explained through announcements in the user panel.

Users can manage cookies and local storage through browser settings, stop using related features or request deletion of account data. Questions about this policy, data scope or the deletion process should be submitted through the support ticket entry after logging in. Because the facts provided do not include a public email address or other public contact details, this page does not list unconfirmed contact information.